“We needed powerful design and specification software to improve our dealers’ capacity to configure and specify our furniture products. DPT methodology helped us identify, evaluate, select, negotiate and recommend the best package to our dealers. Now 96% of our dealers use the new software, with very positive feedback.”
Different Perspectives
A regional financial services firm needed to increase its agility in reacting to the marketplace through more flexible and efficient sales and delivery systems. The organization was relying on a legacy mainframe model for infrastructure with relatively inflexible processes, long application release cycles, and a data model not aligned with the customer centered strategic direction. DPT worked with the Executive VP of Customer Delivery to establish a process and technology collaboration to address these needs for significant business change. The collaboration included other regionally based organizations with similar challenges.
DPT worked with the collaboration leadership to establish priorities, identify resource needs, and plan for the desired business changes. Individual projects were established with corresponding cross functional teams across the program. We provided the program management and oversight, as well as project management and business analysis resources to supplement the collaboration staff. For each project, common business processes were established with an eye toward flexibility based on each organization’s unique market needs. We also assisted in developing requirements, creating business cases to determine the make vs. buy system decisions, identifying training needs, and managing the implementation to ensure user adoption of the new processes and system.
The collaboration succeeded in developing new processes and systems which increased efficiency and provided new levels of flexibility in adapting to changing market conditions. Customer delivery processes became more standardized and staff access to information became much easier based on the process first designs and a common user friendly interface.